The University of Toledo Medical Center


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Welcome to the Department of Service Excellence

The University of Toledo Medical Center's iCare initiative is designed to transform health care. The core of the iCare is a commitment by all UT Medical Center staff, students and volunteers to view everything through the eyes of a patient and his/her family members and visitors, and using that perspective to provide truly distinctive and exemplary health care.

The foundation of patient-centered care is to do what matters most to the patient, do it well, do it every time and the patient will have a better experience at our great institution. Extreme patient-centered care means going beyond this foundation to provide levels of service that serve as the hallmark of the health care industry.

The University of Toledo's Department of Service Excellence is a service center for our patients and their families offering a variety of services that include:

  • Customer Service
  • Pastoral Care
  • Volunteer Services

At UTMC....serving your needs is always our pleasure.

Last Updated: 4/20/16